Panel Presentation LTG132
UX and LX Design
Date Thursday, Nov 28 Time – Room Charlottenburg III
Once, the role of L&D was simple. We created courses and we delivered them. Now it's more complicated, and rightly so - we know far more about how people learn, and we have a wider range of tools to create great learning content for them. But what does it really mean to create a great user experience, or superior learning experience design? Our panel will shine a light on this issue, revealing why excellent learning design goes well beyond creating good looking content.
Dagmara Glowa
Learning Manager, Zalando SE, Germany
Learning Experience Design - Can Someone Please Explain?
I view Learning & Development as a kind of service which follows a similar life-cycle to product development. It is said that the term 'learning experience design' was coined in 2007 - that is when I began my career in a traditional classroom setting as a teacher of Business English. The format never felt quite right to me and soon, I started to explore how technology can support my students in their learning journey. 12 years later, having gone through the blended learning hype and e-Learning craze in the corporate world, having tested every available content authoring tool on the market, experimented with a full array of digital learning platforms - I have come to realize that the principles behind successful learning are similar to those behind building long-lasting habits, regardless of how advanced the technology is and how eager we are to assume that digital means better.
I work as a learning manager for the tech division of Zalando, a major online fashion platform from Germany, often recognized as one of the biggest success cases in the European e-commerce industry. Every day, I talk to people whose expertise makes it into the 10 top tech skills in demand on the market.
As passionate as my audience is about technology, professional growth in a dynamic corporate environment does not follow the rule of one size fits all. What are the challenges tech-related roles experience today? How does the corporate learning landscape look like in such a vibrant business model? How to deal with the abundance of digital learning platforms available on the market and choose the 'right' one? Please connect with me and I'll be more than happy to share my insights with you.
Links
Paul Hunter
Director, Digital Learning, IMD, Switzerland
Digital Learning 4.0: Seven Secrets of Impactful Digital Learning Guaranteeing Success Where Others Have Failed
Paul Hunter comes originally from Belfast, Northern Ireland. After successfully completing his Bachelors and Masters degree at Cambridge University and post graduate study at Oxford University, Paul moved to Switzerland.
As Director of IMD’s Corporate Learning Network, Paul works with worldwide organizations across the globe helping them to evolve as learning organizations. Paul produces and moderates a weekly web TV broadcast available to all executives from Corporate Learning Network companies, is responsible for the IMD portfolio of virtual learning programs to address the changing needs of the digital generation, and hosts monthly Discovery Events showcasing the latest applied research from IMD.
Previously Paul worked his way through the ranks of the Wall Street Institute from part-time teacher to become General Manager of Wall Street for Switzerland, France and Germany. Paul managed 17 profit centres in Switzerland, launched several start-up businesses in France and was active in redressing operations in Germany. He acted as a trouble shooter and trainer to increase efficiency in sales, marketing, service and operations.
After 7 years with Wall Street, Paul moved on to join a boutique consultancy firm specialising in leadership development, executive coaching and training. His main activities consisted of conceptualising and rolling out development programs with global organisations, senior management teambuilding, hands-on management assessment and training and senior executive coaching. He significantly expanded the consultancy, particularly at an international level, and launched many new programs, services and strategic initiatives.
Paul graduated from IMD with an Executive MBA with Honours and coaches on several of IMD’s open, customised and degree programs. Paul is a Tavistock trained facilitator and is qualified in a wide range of psychometric tools including NEO, FIRO,16PF, Lifo Base, Lifo Communication, EPPS. He is also vice-chair of ELIG, the European Learning Industry Group, Steering Committee member of EFMD’s Corporate Learning Improvement Processes and a popular keynote speaker at international workshops and seminars for worldwide organisations.
Paul is married with three young children. He has worked and travelled throughout the world, speaks three languages and has also spent time as a journalist for the BBC.
Links
Nigel Berrington
Director, European Patent Office, Germany
Our Journey of Effectiveness at the European Patent Office
Nigel Berrington is Director of Talent Development at the European Patent Office, responsible for the design and deployment of development activities across the organisation. He studied mechanical engineering at Manchester University before joining the European Patent Office in 1984 as a patent examiner. In 2004, he was appointed as an operational director with responsibility for a team of over 30 examiners. In 2012, he moved to Quality Management (where he was responsible for the implementation of ISO 9001) and, in 2016, he took over responsibility for staff development activities. In addition to his managerial duties, he has also been involved in a number of international cooperation activities with the patent offices of China, Japan, Korea and the United States.
Links
Moderator
Jon Kennard
Editor, Training Journal, UK
Jon Kennard is digital editor of TJ, with a decade's experience in learning and development and 15 years in digital publishing.
Having studied maths at university, Jon gained digital media experience working for record labels and other media companies in the early 2000s, before becoming a freelance writer and social media consultant a decade later.
With one parent who worked as a university lecturer and the other a management consultant, coupled with his own professional development in media, Jon thinks L&D publishing for business is the job he was always going to do.
Based on his own unconventional career progression he says "you never know when or where you might discover something that changes the way you work and think, so always be available to learn".
Links
https://www.trainingjournal.com/contact…