Tracy O’Connor is a Program Manager and Curriculum Developer for a Global Customer Service department. She worked with stakeholders to define LMS requirements, conduct an evaluation of available systems, and implement ThinkingCap as the LMS of choice. Implementation involved: integration of data from other corporate data systems, migration of learning assets, the definition of roles/permissions, and configuration of the user experience, As an early adopter and administrator of ThinkingCap within the larger organization, she developed key standards, processes and best practices that served as a foundation for teams evaluating LMS options and implementing ThinkingCap as their LMS solution.