Interactive Breakout Session DES59
Together, Better - Using Service Design to Give Power to Your People
Date Friday, Dec 2 Time – RoomCheck
Making change happen and encouraging innovation at a time of unprecedented change and uncertainty is a challenge that many business and educational leaders are facing. However, deciding to drive innovation and transformation from the centre, and actually creating a sustainable effective culture and environment where innovation and change can take off are very different things.
Service Design is one approach to making sense of the chaos of change and turning it into opportunities that everyone can be responsible for and have ownership in. It provides a fair and transparent platform for institutions, organisations and businesses at scale understand how their people deliver services and identify areas for change and improvement.
Join this session for an introduction to how process mapping can allow everyone to tell the story of how they do key tasks in business, education and administration, and how you can identify new ideas, encourage innovation, and engage colleagues in meaningful way. Explore how t
Moderators
Dom Graveson
Partner, Hominal, UK
Dom Graveson leads Hominal, a UK based service design and transformation consultancy focusing on the transformation of businesses by leveraging both digital technology and the insights of their people at the front line.
Hominal has developed a framework for the mapping and improvement of processes across organisations both small and large, with innovation and self determination led by teams from the executive leadership board, through operational management, to the teams serving the end customer. Co-creation, accountability, measurement and lean business practices all play a part in enabling businesses to put people at the heart of effective transformation.
Hominal can be found at www.wearehominal.com. Dom can be found on twitter @dombles.
Links
Ian Wigston
Co-founder, Bright Field Consulting, UK
Originally a banker, Ian has worked as an independent consultant for over 20 years. He has a BA(Econ), an MBA from Henley Management College and is a Fellow of the School for Social Entrepreneurs. He was elected a Fellow of the Royal Society of Arts in 2005.
Ian developed and built one of the first Innovation Units in Europe for Barclays. He was also responsible for introducing coaching into Barclays. He now specialises in leadership education and has a reputation for originality and innovation across a range of client projects. These have included Boeing, the DfES Innovation Unit (projects on pedagogy and parental engagement), the SSAT’s Community Leadership Programme, and Odyssey Charter School Pasadena USA.
He is a Trustee of the LIFE Education Trust and the Thomas Deacon Academy Education Trust. He is also a Trustee of the St Edmundsbury and Ipswich Diocesan Board of Finance.
Links
http://www.brightfield-consulting.com/o…