Interactive Breakout Session BUS43
Customer Activated Learning Strategies
Do corporate L&D organisations and departments understand, capitalise and respond to the needs of their customers? Do they attune to how modern employees learn? This interactive session shares best practices in making the shift to a more personalised, digital learning experience by listening to staff first.
Jeff Kortenbosch
Sr. E-Learning Specialist, AkzoNobel, The Netherlands
Jeff is a Senior e-learning specialist working in Global L&D AkzoNobel, with 20+ years of experience in training, online learning and multimedia. He’s an Articulate e-Learning Super Hero, initiator and co-organizer of the annual Dutch and Belgian Articulate User Days and loves sharing his insights with others.
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Donald H. Taylor
Chairman, Learning Technologies Conference, UK
Donald H Taylor is a 25 year veteran of the learning, skills and human capital industries, with experience at every level from design and delivery to chairman of the board. He has been chairman of the Learning and Performance Institute since 2010.
A recognised commentator and organiser in the fields of workplace learning and learning technologies, Donald is passionately committed to helping develop the learning and development profession.
His background ranges from training delivery to director and vice-president positions in software companies. Donald has been a company director and shareholder for three companies through start up, growth and acquisition.
He is an influential writer and speaker in the fields of the professional development of L&D and of technology-supported learning. He was the 2007 recipient of the Colin Corder award for services to training and has chaired the Learning Technologies Conference since 2000. He also chairs the Learning and Skills Group, hosting its bi-weekly webinar programme, and edits Inside Learning Technologies Magazine. He is a graduate of Oxford University and in 2016 was awarded an honorary doctorate by Middlesex University in recognition of his work developing the L&D profession.
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Sina Fäckeler
Head of Learning and Development, AXA Konzern AG, Germany
Sina is truly a wanderer between the worlds and has never stopped being curious and open for what life offers her. Her passion is building a new reputation of HR as a strong partner of the huge (cultural) transformation many companies are going through.
Born in a little village in the German area “Sauerland”, she spent her Kindergarten-time in the Netherlands and her teenager years by travelling to China twice a year. She studied, worked and lived in Germany, Switzerland, UK, the Netherlands and Belgium. Her highest degree is a Ph.D. about the future of Learning & Development (University of St.Gallen).
She changed sides several times: from academia to the business world, from smaller (e.g. inside, Fressnapf) to larger companies (e.g. METRO Group, Deutsche Telekom, AXA), from Germany to other European countries (e.g. Switzerland, U.K.) – and vice versa.
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Anca Iordache
Learning & Development Consultant, Citibank, Switzerland
Anca is the EMEA Head of Social Learning & Collaboration at Citi.
In her everyday work, Anca helps Citi employees and teams across the region become more effective at how they learn and perform. She creates value by enabling better conversations and collaboration at all levels of the organization.
Anca has been with Citi for almost 13 years, and together with her team, she is currently leading the workplace learning evolution, with coaching and collaborative social learning at its heart. (If you are curious to find out more follow Anca on Twitter and explore some of her work on #BeMore).
Anca spends a significant part of her time and energy helping our leaders utilizing new learning and collaboration technologies and platforms, as well as advising on large scale culture and change initiatives.
A Romanian-born, global citizen, she brings listening, curiosity and creativity to everything she does, including raising her two boys, learning, communication and collaboration work at Citi.
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Moderator
Brenda Barbour
Lead Knowledge Management Officer, World Bank Group, USA
Brenda is a Knowledge and Learning professional with over twenty-five years of experience leading teams and managing projects that empower people to capture and use knowledge well. She is the Manager of the Knowledge and Communications Department of the World Bank Group’s (WBG) Independent Evaluation Group (IEG). The department aims to ensure effective learning and knowledge sharing from IEG’s work.