"Leading the Shift": Engaging Public Sector Leaders in Building a Culture of Collective Intelligence

Please note: This is a Sign-In Session with limited capacity. Click “Mark this Session” to reserve your place. If you can’t attend, please unmark it so others may join. Seats of participants who haven’t arrived 5 minutes after the start will be released to others on site.

Transforming learning in the public sector is urgent but challenging, with budget constraints, rigid hierarchies, and limited ownership often blocking change. This interactive session presents a practical case study of a leadership development trajectory designed to activate collective intelligence, foster collaboration, and shift workplace learning culture. Explore peer learning, well-being responsibility, and co-creation of a shared leadership charter, anchored in psychological safety and appreciative inquiry. Walk away with practical tools, systems thinking approaches, and a replicable roadmap tailored to your own context. 

Margarita Ghulam

HR Development Expert, Urban Brussels

As an HR Development Expert at urban.brussels, I lead key HR initiatives: Training, Competence Management, Integration, Performance Management, and HR Digitalisation; within the public service that is shaping the territorial development of the Brussels capital region. With a background in labour sociology, Belgian social law, and sustainable AI, I am passionate to shape the future of work by integrating human-centered innovation (XAI) into public sector transformation, building dynamic learning ecosystems that empower both people and cities. My mission is to enhance AI literacy, promote responsible innovation, and align HR practices with technological change; while also strengthening overall workforce capabilities, including managerial and strategic competences.