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The global, cross-sector conference and exhibition on
technology supported learning and training

Berlin, November 27 - 29, 2019

Pre-Conference Workshop A9

Getting Radically Improved Data from Learner Feedback

Date Wednesday, Dec 5  Time   –    Room Charlottenburg II   Price: 95.00 €   Status: places available

Workshop leader

OEB speaker Will Thalheimer

Will Thalheimer

Work-Learning Research, Inc., USA


Getting feedback from our learning evaluations is critical. It helps us show impact, improve our learning designs, and avoid wasting money. Unfortunately, most of our learning evaluations are completely ineffective in giving us valid data. Research from over 150 scientific studies shows that our learner-feedback approaches are virtually uncorrelated with learning results. In this Pre-Conference Workshop, Will Thalheimer, author of the award-winning book, Performance-Focused Smile Sheets, will share the research and lessons learned from several years of working with organisations improving the feedback they get from learners. He will also show and describe the Learning-Transfer Evaluation Model (LTEM) and how it can be used to revolutionise your organisation’s approach to learning evaluation.

Target audience

Intended for experienced practitioners, plus academics and others interested in innovative ideas in learning evaluation.


This Workshop is designed to introduce two innovative frameworks for learning evaluation, (1) a new approach to learner-feedback questions that enables a focus on learning effectiveness, and (2) an evaluation model inspired by science-of-learning fundamentals and designed as a significant improvement over the dominant model used in workplace learning, the Kirkpatrick-Katzell Four-Level Model of Training Evaluation. Delegates will leave the session with a firm foundation of each—enough to be inspired and enabled to learn more, and capable to introduce these new tools to their organisations.