John Marsh for the DWP from 1968 until 2015, progressing through various roles during his career, starting with basic clerical work and ending as a Learning Design professional with the Operational Excellence Group. As a Designer, he was responsible for designing, mainly, skills learning for DWP. He designed a number of the major learning programmes for Work Coaches. One of his products was delivered to 26,000 staff and, for this, he received praise from the UK Parliament. As a designer he has received numerous awards. Since retiring from DWP I am involved with the EmployID project, as a member of the Advisory Board.