Dr. Erik-Jan Smits conducted research on the logical reasoning abilities of children as part of his PhD. Since then, the question of how people can understand each other has remained a central theme in his work. After completing his PhD, he worked for 15 years as a "connector" in the healthcare field, serving as a consultant, process facilitator, team leader, and innovator. This allowed him to gain an in-depth understanding of numerous healthcare organizations from within. He firmly believes in the opportunities that human-centered IT (Information and Communication Technology) offers and the necessity of conducting research on its practical implementation in complex contexts, such as healthcare, welfare, and education. With this motivation, he has been leading research activities at CHE in precisely these intersections since May 1, 2022.