{"id":7547,"date":"2017-04-26T15:40:08","date_gmt":"2017-04-26T13:40:08","guid":{"rendered":"http:\/\/newinsights.oeb.global\/?p=7547"},"modified":"2017-05-03T13:11:36","modified_gmt":"2017-05-03T11:11:36","slug":"mind-the-gap","status":"publish","type":"post","link":"https:\/\/oeb.global\/oeb-insights\/mind-the-gap\/","title":{"rendered":"Mind the Gap"},"content":{"rendered":"

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Obstacles in knowledge or engagement can present difficulties in reaching audiences, particularly when the training being provided is specialised. As training and learning take on new mediums, there is potential to decrease the gap but only with the right strategies, as Paola Rattu<\/a> and Jamie Brook<\/a> from Phonak have discovered.<\/strong><\/p>\n

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By Jason Kenny<\/em><\/p>\n

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The effectiveness of training relies strongly on how both instructor and audience approach the topic. Despite the hopes of all trainers and educators, there is often a gap between learners in resources, interest or in background knowledge of the topic. To some extent, e-Learning allows different approaches to cover the ground in resources and temporarily improving interest or engagement but still doesn\u2019t cover all the bases.<\/p>\n

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At Phonak, training covers specialist areas of healthcare in both products and counselling. During MidSummit, Paola Rattu and Jamie Brook will discuss these issues and the strategies they have developed to overcome the gaps between educator and student.<\/p>\n

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What kind of training do you undertake at Phonak? What problems do this training and the intended audience present?<\/strong><\/p>\n

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We give several training courses, both on products and on global audiological topics such as hearing aid fitting and counselling. The case study that we will present at the MidSummit is a training course on Family Centered Care (FCC). This healthcare approach is still not well-known in the field of audiology even though its benefits have been widely recognised for both the patients and their relatives. So, we would like to promote it in order to improve the quality of the service offered by the hearing care professionals and to ameliorate the patient\u2019s experience and its outcomes.<\/p>\n

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The main obstacles are threefold;<\/p>\n